War-on-Freedom.com

Having had 3 calls interrupted, I decided to help T-Mobile fix their network.
I was told they wouldn't report my problems until I had 5 examples of this with exact locations and times it happened.

Escalated to supervisor who talked over me a lot and explicitly told me T-Mobile's Customer Relation department did not have a phone.

They had no records of how many times they'd asked customers to do this for them, nor how often those customers gave up/left the network.

Posted by Dave at 07:01 PM | Permalink | Comments (1)

Anyone who knows me, knows I go out of my way to ensure I get fair treatment as a consumer.  Consequently, I want to applaud Juan Carrera who actually started a class action lawsuit against JVC.  He is not only fighting for his rights, but mine and 700+ people's as well.

Posted by Dave at 11:56 PM | Permalink

In an excellent example of customer service, I recently bought 10 mini-DV tapes from Deal of the Month, whilst mentioning on the purchase form that I needed delivery by Friday. DotM wrote back to me and said they would deliver by First Class Recorded Delivery, even though their offer only included 2nd class delivery. They confirmed delivery the next day and I received the (well-packaged) tapes the day after that.

Posted by Dave at 08:06 PM | Permalink | Comments (1)

Having sold Yellow Pages and bought Scoot, last year BT started a competing service with Yellow Pages called BT Classifieds. I have never encountered such a badly run business and that includes Telewest.

I booked an advert 9 months ahead of printing time, but having heard nothing in all that time, I cancelled it. Perhaps I was unconvincing in my termination letter because the advert (which I've still never seen) was printed anyway. My bank account was debited about £40 as a first installment. I asked for a refund & a copy of the advert. Neither happened.

I was issued with a demand around February. This was apparently resolved and I made the same requests, again ignored.

I received a further demand today for £121.26. I called the number which rang & rang and was finally answered after about 5 mins. The person I spoke to sounded helpful, but once bitten...

I was also told that BT were planning a multi-million pound TV advertising campaign. If anyone has seen such an advert for BT classifieds, let me know.

Posted by Dave at 09:51 AM | Permalink